Cancellation and Refund

1. Policy Overview

At Esoch Solutions LLP, we strive to ensure that all our clients are satisfied with our services. However, we understand that circumstances may arise where a cancellation or refund is necessary. This policy outlines our standard procedures for such instances.

2. Service Cancellation

Clients may request the cancellation of a service by providing written notice via email to info@esochsolutions.com. Standard cancellation terms include:

• One-Time Projects: Cancellation requests must be made before the commencement of the development phase.
• Managed Services: For recurring services like Payroll Processing, a 30-day notice period is typically required.
• Subscription Services: Cancellation requests for software subscriptions will take effect at the end of the current billing cycle.

3. Refund Eligibility

Refunds are processed based on the status of the service at the time of the request:

• Full Refund: Eligible if the cancellation is requested within 48 hours of payment and no work has commenced.
• Partial Refund: If work has commenced, a pro-rata refund may be issued after deducting for work already completed and resources utilized.
• Non-Refundable: Setup fees, statutory filing fees already paid to government bodies, and completed service cycles are non-refundable.

4. Refund Processing

Once an eligible refund request is approved, the amount will be credited back to the original payment method within 7–10 business days. We will notify you via email once the transaction is complete.

5. Disputes

If you believe there has been an error in your billing or have concerns regarding a refund, please contact us immediately. We commit to a fair and transparent review of all billing disputes.